Bikebits.ie believe you will be delighted with your order, but there may be occasions when you may feel it necessary to return an item. These terms do not affect your statutory rights.
If you are unhappy with goods in any way, you may return your order within 21 days of the delivery date for a full refund of the product value. All goods must be returned in their original packaging and in an unused and new condition, to the address given below.Please note: for returned goods that have been used we will be unable to provide a refund.
Please contact us via email via the 'Contact Us' page. Once you have had a response from our customer service representative and a return has been agreed, please return your purchase by post, pack your product carefully, in the original box with the original packaging. It is your responsibility to ensure that items arrive back in perfect condition with original packaging and include a written explanation of the reason for your return on the reverse of your invoice. Remember to include this with the item(s) you are returning. Your input is important to us when we review our services and products for the future.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your order. Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by our customer service department, then any postage will be reimbursed.
It can take up to 5 working days for your parcel to reach us dependent on the courier / postal service that is used. Once we receive your parcel we will inspect and process your return within 2 working days. Any Refunds can take up to 3/5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.
Please send returns to:
IONET SALES LTD
Unit 34 Canal Walk,
Park West Industrial Park,